Refund policy

Sweet and Tea aims to keep things simple, just like your favorite cup of tea or coffee. Here’s how our return policy works:

1. Return Window:

• 14-Day Window: You’ve got 14 days from the day your order arrives to let us know if something’s not quite right. After that, all sales are final.

2. What’s Eligible for Return:

• Unopened, Unused Items: We accept returns on items that are in new, unused condition and in their original packaging. If it’s been opened, eaten, or used, it’s yours to keep.
• Non-Returnable Items: Perishable goods like sweets, tea, and coffee are non-returnable unless they arrive damaged or defective.

3. Damaged or Defective Items:

• Our Bad: If you receive a damaged or defective item, contact us within 48 hours of receiving your order. We’ll make it right with a replacement or a full refund.

4. How to Start a Return:

• Contact Us: Email us at [email address] with your order number and details about the item you’d like to return. We’ll get back to you with instructions on how to proceed.

5. Refunds:

• Refund Timing: Once we receive your return and verify its condition, we’ll process your refund within 7-10 business days. Refunds go back to the original payment method. Keep in mind, it might take a few extra days for your bank or credit card company to post the refund.

6. Return Shipping:

• Your Responsibility: You’re responsible for return shipping costs unless the item is damaged or defective. We recommend using a trackable shipping method, as we can’t guarantee we’ll receive your returned item.

7. Exchanges:

• No Direct Exchanges: We don’t offer direct exchanges. If you want a different product, you’ll need to return the original item (following the steps above) and place a new order.